Refund policy

Version 1.0 (draft) Last updated: not yet published Applies to: all countries where Afër operates

When money comes back, how fast, and to where. Covers orders, rides, marketplace purchases and inspections.

Draft placeholder. The structure below is ready for your legal text; nothing here is in force yet.

Section 01

When you are entitled to a refund

Undelivered, not as described, damaged, wrong charge, service not performed.

Section 02

How long you have to raise it, per service.

Section 03

Back to the wallet it came from, and how to move it on to your card.

Section 04

When a partial amount or a replacement is the remedy instead.

Section 05

Customer-side and merchant-side cancellation, and waiting fees for drivers.

Section 06

The case process, evidence, and the single review by a second agent.

Section 07

Repeated claims, and what happens to the account.