Support
Most problems have an answer on this page. If yours doesn't, the fastest route is Help inside the app, because your request then arrives already attached to the order, ride or listing it is about. If you have no account or cannot sign in, use the web form.
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If you are in danger, call your local emergency number first
Then report it here. Safety reports are filed at urgent severity and answered within the hour, day or night.
Use SOS on the trip screen. It alerts our safety team with your live location, and you can share your route with someone you trust.
Pick one of the safe meeting spots listed in the app, public, well-lit places, some with cameras. Keep the conversation in Afër chat.
File a safety report against the driver, courier, seller or buyer. Confirmed fraud or abuse sets the trust score to zero and closes the account.
Deadlines and rules worth knowing
The parts people usually find out too late.
How a complaint is handled
A question gets an answer. A complaint about money gets a case, with a reference code, a decision and a remedy.
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